User says ASUS laptop remained faulty after 10 RMAs and company blocked 11th request

A Reddit user says his ASUS laptop underwent 10 RMAs over 18 months without fixing overheating and thermal throttling.

ASUS reportedly replaced the motherboard, battery, and adapter but the device still fails to work properly.

The user says ASUS will not accept an 11th RMA ticket unless he pays a chargeable battery service fee.

The user reported about 52 cumulative days of downtime and says the case handler was transferred, complicating replacement.

The report is based on the Reddit user's account and does not include an official ASUS statement.