Man Says His Waymo Ditched Him at the Airport Before He Could Get His Luggage Out of the Trunk, Refused to Return

A Waymo robotaxi in California left San Jose airport with a passenger’s suitcase still in the trunk.

Di Jin says his first Waymo ride ended before he could retrieve the bag, forcing him to travel on without it.

Waymo later said the luggage was at its depot and offered pickup or shipping at the rider’s expense.

The incident underscores a practical challenge for autonomous ride services: handling passenger belongings and customer support when things go wrong.