Xbox Swings Into Damage Control Mode And Calls Extended Outage That Locked Players Out Of Their Games ‘Unacceptable’

Xbox suffered an extended outage after a Microsoft licensing failure blocked sign-ins, game library access, and game launches.

Microsoft has restored service and called the incident unacceptable, saying it will review what failed.

The company also plans to harden the authentication and entitlement systems that control access to games.

The outage highlighted the risk that purchased digital games can become inaccessible when always-online services break down.