The UI is dead, long live the agent: ServiceNow goes headless and opens its platform

ServiceNow unveiled Action Fabric at Knowledge 2026, a headless layer that exposes workflows, playbooks, and business processes to AI agents.

Using MCP, agents can trigger governed actions like password resets, ticket resolution, and full end-to-end workflows.

AI Control Tower provides approvals, permissions, and audit controls to keep agent execution compliant.

Anthropic is the first design partner, connecting Claude Cowork to ServiceNow for automated access and approval workflows.