AI delivers productivity, but value remains elusive

A Harvard Business Review Analytic Services survey of 385 decision-makers finds 59% of organizations have AI in production, but only 16% see measurable business value.

Most companies report productivity and efficiency gains, yet revenue impact remains limited because AI is not deeply embedded in business processes.

Legacy systems, poor data quality, and weak system integration are major barriers to turning AI into real ROI.

The report also warns that AI agents need documented rules and guardrails, which many organizations still lack.