Sears Exposed AI Chatbot Phone Calls and Text Chats to Anyone on the Web
Key summary
Exposed databases contained chat logs, audio files, and text transcripts three publicly exposed databases contained chat logs, audio files, and text transcripts.
Sears data cache included 3.7 million chat logs and 1.4 million audio files and transcripts the secured cache included 3.7 million chat logs and 1.4 million audio files and transcripts from 2024 to this year.
CSV file contained 54,359 complete chat logs one CSV file contained 54,359 complete chat logs.
Chat logs included English and Spanish conversations chats included English and Spanish language conversations.
Contained customer names, phone numbers, home addresses, appliances, and appointment and repair details chat logs and transcripts contained personal customer information such as names, phone numbers, home addresses, appliances owned, and appointment and repair details.
