AI agents will dramatically change software business models... Headless transition inevitable

Box CEO Aaron Levie said the rise of AI agents will shift software from a human-centric model to a systems-centric one.

He said agents can handle multiple apps and workflows at once, significantly increasing software usage and automation.

As a result, seat-based SaaS may give way to API- and usage-based headless pricing models.

The shift could reshape product design and revenue models across the software industry.