Uber poured money into AI, but admits it still doesn’t know if it’s working

Uber says AI has boosted internal productivity, especially in code generation, but the company has not yet proven that this translates into real business outcomes.

COO Andrew Macdonald said it remains unclear whether AI-driven efficiency has led to restarted projects or expanded new businesses.

Uber is widening its use of AI tools, but the cost-benefit impact and ROI are still not clearly demonstrated.

The case highlights a broader question for large companies: faster AI adoption does not automatically mean measurable revenue or growth.