You Should Skill It: Solving a Year-Old CSS Bottleneck With an AI Skill

An epilot senior product engineer was flooded with one-off CSS requests after adding powerful custom styling to Journeys.

He had previously built an AI assistant that could generate CSS from internal tokens and selectors, but had shelved it as too broad for the task.

As the support burden grew, he revived the idea as a focused AI skill to turn natural-language styling requests into valid CSS.

The approach helped reduce repetitive engineering work and kept more customization requests out of support escalations.