Why the Problem Isn’t the Policy — It’s the Process

India’s social welfare gap is driven less by policy absence than by complex delivery steps, poor discoverability, and paperwork hurdles.

Indus Action founder Tarun Cherukuri says the group has helped 3.2 million people access entitlements through work with 20 state governments.

The organization is pushing toward a single-touch delivery model by 2030 to make benefits easier to claim.

The story highlights a broader state-capacity challenge: social rights only matter if vulnerable people can actually use them.