The Betrayal of 'AI Voice Assistant'... Why Users Are Furious

The U.S. pharmacy chain Kinney Drugs in Vermont and New York deployed the AI voice assistant Burt to handle calls and prescription intake.

Patients then struggled to reach a human pharmacist, facing delayed pickups, incorrect prescriptions, and missed notifications.

The case also raised concerns that patient data could be sent to an outside AI company, adding privacy risks.

It highlights how medical AI automation can undermine not just efficiency, but patient safety, access, and privacy.