Amazon’s new AI shopping podcasts are going off the rails

Amazon expanded its AI shopping audio summaries into an interactive mode that lets shoppers ask questions while listening.

The feature, tied to product details and reviews, is designed to make product discovery more conversational and hands-on.

But early examples produced awkward, overly cheerful commentary on products like diaper rash cream and fake dog poop.

The misfires highlight both the promise and the limitations of generative AI in retail shopping experiences.