Intuit's AI agents hit 85% repeat usage. The secret was keeping humans involved

Intuit deployed AI agents to 3 million customers and reported 85% repeat usage.

The company pivoted from chatbots to a dashboard platform called Intuit Intelligence with specialized agents for finance tasks.

Customers reported invoices paid 90% in full five days faster and a 30% reduction in manual work.

Intuit keeps humans accessible for high‑stakes reviews and says combining AI with human experts improves results.