Intercom, now called Fin, launches an AI agent whose only job is managing another AI agent

Fin, formerly Intercom, launched Fin Operator, an AI tool that helps support teams manage its customer-facing Fin agent.

The back-office agent can review performance, update knowledge content, and assist with debugging and tuning behavior.

Fin Operator is currently in early access for Pro-tier customers, with wider availability expected in summer 2026.

The launch points to a growing trend of AI systems that oversee and improve other AI agents, reducing ops burden at scale.