That time when a Waymo robotaxi drove off with a passenger's luggage after the trunk failed to unlock at the airport

A Waymo robotaxi at San Jose Mineta International Airport drove off with a passenger’s suitcase still in the trunk.

The trunk failed to open during drop-off, so the rider had to recover the bag later through Waymo support.

Waymo found the luggage at one of its facilities but would not ship it back, instead offering two free rides to retrieve it.

The case highlights gaps in autonomous ride handoffs and lost-item handling that can hurt customer trust.